Q: Can I return an item if I am not satisfied with it?

A: Of course you can return an order. Visit our shipping and returns page here: https://asobubottle.com/pages/shipping-returns

Q: What should I do if my item is defective?

A: Please contact us at info@asobubottle.com with pictures of the damaged item and we'll get that taken care of ASAP.

Q: Do Bestie Bottles contain lead?

A: We love your curiosity! Our Bestie Bottles are lead-free. Keep the questions coming and the drinks flowing!

Q: Are Bestie Bottles dishwasher safe?

A: To keep your Bestie Bottle and character head looking fabulous, we recommend washing them by hand with warm, soapy water. The bottle can go in the dishwasher, but the cute silicone heads prefer a gentle hand wash to stay in perfect shape. Thanks for taking care of your Bestie!

Q: Are Bestie bottles microwave safe?

A: Please don't microwave your Bestie Bottle as it's made of stainless steel.

Q: When will my order be delivered?

A: Your Bestie Bottle is coming soon! Once an order has been processed for shipment, it takes 3-5 business days to arrive to United States & Canada locations.

Q: What is the Bestie Bottle’s vacuum insulation technology?

A: All our Bestie Bottles are double-wall stainless steel vacuum insulated to retain temperature.

Q: Have Bestie Bottles been tested for safety?

A: Bestie Bottles are BPA-free and food safe.

Q: Where can I find the size/dimensions of each bottle?

A: Bestie Bottles can hold 16oz/460ml of liquid. The size of the bottle is 8.5in/22.5cm high and 3in/7.5cm wide.

Q: What is Bestie Bottle’s warranty policy?

A: Asobu offers a limited lifetime warranty covering the body of the bottle. We also provide a 30-day guarantee for issues like paint chipping, defective lids, and damage upon arrival. The warranty does not cover damage from improper use, normal wear and tear, or products used commercially. Claims require proof of purchase and details about the damage. The warranty focuses on product replacement, not refunds.

Q: How can I check, update, or cancel my order?

A: To check on, update, or cancel an order, contact info@asobubottle.com with your order number and request.

Q: Do you offer expedited shipping?

A: Not sure :(

Q: What is Bestie bottle's return policy?

A: You can return an online order within 30 days of receiving it. We will send you a prepaid return label and full refund of your hard earned money! In order to submit a return, contact info@asobubottle.com with your order number and reason for return (e.g., defective product, wrong product, product not as expected, arrived too late). This policy does not apply to wholesale purchases.

Q: Where does Bestie bottle ship to?

A: Bestie Bottles ship to the Continental US & Canada. International orders will receive an extra shipping charge.

Q: How often do I need to wash my Bestie bottle?

A: For optimal cleanliness, we recommend washing your Asobu bottle after each use, especially if you're filling it with beverages other than water. This helps prevent any buildup of residue or bacteria, keeping your bottle fresh and ready for your next drink. If you're using your bottle for water only, a wash every couple of days should suffice. For best results, wash and allow it to air dry completely.

Q: How do I clean the different parts of my Bestie bottle?

A: The body of the bottle and the lid are dishwasher safe. The silicone head and straw should be hand washed only with warm soapy water and set to air dry completely.

Q: Do you sell the silicone heads separately?

A: This is coming very soon! Follow us on Instagram, Facebook, and TikTok to make sure you don't miss the announcement.

Q: Can I put beverages other than water in my Bestie bottle?

A: Yes! Fill your Bestie Bottles with whatever food or beverage your heart desires!